Last Updated: July 2026
At Propagraft, we are committed to protecting your privacy and ensuring that your personal information is handled securely. This Privacy Policy outlines how we collect, use, and share your data when you visit or make a purchase from our website.
1. Information We Collect
When you visit our store, we automatically collect certain information about your device, including information about your web browser, IP address, and time zone.
When you make a purchase or attempt to make a purchase, we collect necessary order information from you, including:
- Your name
- Billing address and shipping address
- Email address
- Phone number
- Payment verification details (processed securely via our payment gateway)
2. How We Use Your Information
We use the order information that we collect generally to fulfill any orders placed through the site. Specifically, we use this information to:
- Process your transactions and securely authorize payments.
- Communicate with you regarding order modifications, 3D printing timelines, and shipping updates.
- Arrange for shipping and provide you with live tracking links.
- Screen our orders for potential risk or fraud.
3. Sharing Your Personal Information
We share your personal information with trusted third parties exclusively to help us operate our store and fulfill your orders:
- WooCommerce: We use WooCommerce to power our online store.
- Shipping Aggregators: We share your name, phone number, and shipping address with our delivery partners (such as Shiprocket, Delhivery, or BlueDart) strictly for the purpose of delivering your package.
- Payment Gateways: If you process payments through an automated gateway (like PayU), your payment details are securely processed by them. We do not store your credit card or bank account numbers on our servers.
4. Cookies
Our website uses standard cookies to enhance your browsing experience, keep track of items in your shopping cart, and analyze our site traffic. You can choose to disable cookies through your browser settings, though this may impact the functionality of the checkout process.
5. Data Retention
When you place an order through the site, we will maintain your order information for our records unless and until you ask us to delete this information.
6. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to request the deletion of your data, please contact us by email at: contact@propagraft.com